Refund policy
RETURN & REFUND POLICY – the Soulful Brush
OVERVIEW
We currently accept orders for delivery within the United States only.
All products at the Soulful Brush are made to order. We accept returns and provide replacements or refunds only for damaged or defective items. We do not accept general returns or exchanges.
MADE-TO-ORDER PRODUCTS
All items are printed and produced specifically for each order.
• We do not accept returns for buyer’s remorse or change of mind.
• Size, color, and design selections are the customer’s responsibility.
• Slight variations in color or placement may occur due to printing processes and screen settings.
DAMAGED OR DEFECTIVE ITEMS
To request a replacement or refund for a damaged or defective item, contact us within 14 days of delivery at:
Support@thesoulfulbrush.com
To be eligible for a replacement or refund, items must be unused and in the condition in which they were received.
Please include:
• Your order number
• Clear photos of the item and issue
• A brief description of the damage or defect
If your claim is approved, we will provide either:
• A replacement at no cost, or
• A full refund
NON-RETURNABLE ITEMS
We do not accept returns or refunds for:
• Buyer’s remorse or change of mind
• Incorrect size selection
• Color differences due to screen displays
• Items that are not damaged or defective
ORDER ISSUES & RESPONSIBILITY
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Orders that are marked as delivered by the carrier are considered fulfilled. We are not responsible for lost or stolen packages after delivery.
CANCELLATIONS
Because orders are processed quickly, orders cannot be cancelled once production has begun.
CONTACT
If you have any questions, please contact us at:
Support@thesoulfulbrush.com
the Soulful Brush
11899 W Hwy 328
Ocala, FL 34482
United States