Shipping policy
SHIPPING POLICY – the Soulful Brush
OVERVIEW
We currently ship only to addresses within the United States. We are not accepting new orders for delivery outside the United States.
All products at the Soulful Brush are made to order and fulfilled through our print-on-demand production partner. Orders are printed and shipped directly from the manufacturer.
Free standard shipping is available on United States orders with no minimum purchase. Any other available shipping options and their charges are displayed at checkout before you complete your purchase.
PRODUCTION TIME
Orders are typically produced within 2–5 business days before shipping. Production times may vary depending on demand, holidays, or unforeseen delays.
SHIPPING TIMES (AFTER PRODUCTION)
United States: 3–7 business days. Shipping times are estimates and are not guaranteed.
TRACKING
Once your order ships, you will receive a tracking number via email.
SHIPPING CARRIERS
Orders may be shipped using USPS, UPS, FedEx, or other carriers depending on your location.
DELAYS
We are not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other factors outside our control.
INCORRECT ADDRESS
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
LOST OR STOLEN PACKAGES
Once an order is marked as delivered by the carrier, it is considered fulfilled. The Soulful Brush is not responsible for lost or stolen packages after delivery. If your package is marked as delivered but not received, please contact the shipping carrier directly.
CONTACT
If you have any questions about your order, please contact us at: Support@thesoulfulbrush.com
the Soulful Brush
11899 W Hwy 328
Ocala, FL 34482
United States