Política de envío
SHIPPING POLICY –the Soulful Brush
OVERVIEW All products at the Soulful Brush are made to order and fulfilled through our print-on-demand production partner. Orders are printed and shipped directly from the manufacturer.
Shipping costs are calculated at checkout based on your location and order size. Customers will see the exact shipping cost before completing their purchase.
Free standard shipping is available on orders over $100.00.
PRODUCTION TIME Orders are typically produced within 2–5 business days before shipping. Production times may vary depending on demand, holidays, or unforeseen delays.
SHIPPING TIMES (AFTER PRODUCTION)
- United States: 3–7 business days
- International: 10–20 business days
Shipping times are estimates and are not guaranteed.
TRACKING Once your order ships, you will receive a tracking number via email.
SHIPPING CARRIERS Orders may be shipped using USPS, UPS, FedEx, or other carriers depending on your location.
INTERNATIONAL ORDERS — DUTIES, TAXES & CUSTOMS FEES All international orders are shipped on a DAP (Delivered At Place) basis. This means that any import duties, customs fees, and local taxes applicable in the destination country are the sole responsibility of the recipient and are not included in your order total or shipping charges.
These fees are assessed by your country's customs authority upon arrival and are separate from any charges collected by the Soulful Brush at checkout. We are unable to predict, control, or reimburse these costs.
Please check with your local customs office for estimated duty rates before placing your order. Orders refused at customs or returned due to unpaid duties may be subject to return shipping fees, and original shipping charges are non-refundable.
By completing your purchase, you acknowledge and accept responsibility for any applicable import duties, taxes, and customs fees.
DELAYS We are not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other factors outside our control.
INCORRECT ADDRESS Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
LOST OR STOLEN PACKAGES Once an order is marked as delivered by the carrier, it is considered fulfilled. The Soulful Brush is not responsible for lost or stolen packages after delivery. If your package is marked as delivered but not received, please contact the shipping carrier directly.
CONTACT If you have any questions about your order, please contact us at: Support@thesoulfulbrush.com
the Soulful Brush 11899 W Hwy 328, Ocala, FL 34482 United States